Frequently Asked Questions

Can't find what you're looking for?

E-mail us with your question at sales@trim-a-tree.co.uk.

Why Buy On-Line?

You don't have to make time to go out and pick your tree, - we respect that you have placed your trust in us to send you a beauty.
You don't have to worry about fitting it in the car.
You know your tree will be fresh and hasn't been handled by a hundred other Christmas tree hunters who have picked it up and then discarded it.
You know that your tree is from one of the top growers in the UK.
Avoids family arguments over which tree to buy.
No queuing!
You can order in advance and select a preferred delivery date so that you know that the tree is one less thing to worry about when you enter into the busy Christmas period.

Delivery Information

Trim-a-tree Ltd will only guarantee delivery within the UK mainland.
Delivery is free within the UK mainland providing the total order cost exceeds £50, otherwise the will be a charge of £5.95.
If you require your delivery left unattended, please tick the box where prompted on the checkout page and provide instructions where you would like your goods left.
Deliveries outside the M25 area will be made by national carrier on a three day delivery basis. If you require a more specific delivery date and time, please contact sales@trim-a-tree.co.uk.
If your delivery is within the M25 area you may request a specific date and time for your delivery, but, if you are not available to take delivery and have not given us permission to leave your purchase unattended or at an alternative address, we will leave a calling card and your goods will be returned to us to await further instruction. If we have to redeliver the purchase at an alternative time there will be an additional delivery charge of £5.95.
Although we work closely with our couriers to ensure the best possible service and convenience, we regret that delays sometimes occur which are outside our control.
If you have any further enquiries please contact sales@trim-a-tree.co.uk.

British Christmas Tree Growers Association guidelines on caring for your tree

Members of the British Christmas Tree Growers Association provide high quality Christmas Trees, and their aim is to supply the customer with a tree that is absolutely ideal for the centrepiece of the Christmas celebrations.

Trees which are bought directly from members are grown in accordance with the BCTGA environmental Code of Practice and are guaranteed fresh. Provided care is taken in looking after the tree the tree should survive over 4 weeks. Trees should not be purchased earlier than 1st December if guaranteed satisfaction is demanded.

How do I take good care of my tree?

Please refer to our Christmas Tree care instructions.